Technician Review


Quick review of technician performamce.

We welcome all feedback (good and bad) from you about our performance. Your feedback allows us to provide you better service. We use your feedback to help locate areas that need improvement, training for our staff, and when completing yearly reviews of our performance.

Your feedback will not be seen by the technician or support staff. It will only be accessed by someone on the technology leadership team.

Thank you!

Campus

Please select your campus/location.
If you submitted a work order, please enter the request number. If your support request was by phone, please enter the date and time of your request.

Technician

Please tell us who helped you with your support request. 

Support Time Frame

How did you contact technology for assistance?
In Person
Telephone
Email
Work Order System
No answer
How would you rate the support service you received?
Very Good
Good
Average
Poor
Very Poor
No answer
How long was the wait before you heard back from a technician about your support request?
Within 4 hours
Within the day
Between 1-2 week days
More than 2 week days
No answer
How long did it take for your problem to be resolved?
Within an hour
Within 24 hours
Between 1-2 week days
More than 3 days
No answer

Technician Performance

Please rate the following based on your interaction with the technician on this support request.
  Excellent Good Fair Poor Unacceptable
The technician was friendly.
Excellent
Good
Fair
Poor
Unacceptable
The technician was professional.
Excellent
Good
Fair
Poor
Unacceptable
The technician listened carefully to me.
Excellent
Good
Fair
Poor
Unacceptable
The technician was patient.
Excellent
Good
Fair
Poor
Unacceptable
The technician communicated with me about my problem in a clear and understandable manner.
Excellent
Good
Fair
Poor
Unacceptable
Please rank your overall experience with the technician.
  Strongly Agree Agree Neutral Disagree Strongly Disagree
The technician was responsive to my needs.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
My overall experience with my technician was positive.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The technician was courteous and helpful.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The support request was completed to my satisfaction.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

Open Feedback

Do you have any other comments, questions or information for us about your experience with the technician?

If you'd like to hear back from the technician's supervisor, please include your contact information below.